Returns and refunds

Changed your mind or something's not right? Here's how it works. None of this affects your legal rights as a consumer.

Returns for change of mind

  • You have 14 days from delivery to return an item.
  • It must be unused and in its original packaging, with all tags, manuals and accessories included.
  • You pay for the return postage. We don't refund the original delivery cost.
  • We process your refund within 14 days of receiving the item, using your original payment method.
  • We may only make a deduction if the item shows excessive handling beyond what's needed to inspect it.

Faulty or incorrect items

  • We'll offer a repair or replacement first. If that fails, you get a full refund.

What can't be returned

  • Items assembled or used beyond basic inspection.
  • Items clearly damaged by misuse, improper assembly or accident.
  • Customised or personalised items.
  • Consumables used during inspection, such as opened batteries or fluids.

How to return something

  • Email us first at wakefieldoffroad@icloud.com with your order number and your reason for returning it.
  • We'll reply within 2 working days with return instructions.
  • Pack it securely in its original packaging.
  • Send it by a tracked service and keep your proof of postage.
  • Once it's received and inspected, we'll arrange your refund or exchange.